Transparency & Trust
Our Policy
We believe in full transparency. Here’s everything you need to know about how we operate, what to expect, and your rights as a customer.
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Section 01
Services Provided
- Packing and Unpacking: We offer professional packing and unpacking services for your belongings. You may also opt to pack some or all of your items yourself.
- Loading and Unloading: Our team will carefully load and unload your items, ensuring their safety during transport.
- Transportation: We provide transportation services for both local and long-distance moves.
- Furniture Disassembly and Reassembly: We disassemble and reassemble large furniture pieces as part of our moving service.
- Storage Options: We offer short-term and long-term storage solutions if required.
Section 02
Booking and Payment
- Booking: A deposit is required to secure your moving date. The remaining balance is due either before or upon completion of the move.
- Payment Methods: We accept payment via credit card, debit card, check, or cash.
- Estimates: All quotes provided are based on the details you provide. Estimates are subject to change if there are changes to the move, such as additional items or changes to the moving date or destination.
- Minimum Time: Our minimum service time is 3 hours. If the move takes less than this time, you will still be charged for 3 hours.
Section 03
Moving Day Responsibilities
- Access: Ensure that the moving truck can access the pick-up and drop-off locations easily. If parking or other access issues arise, you may incur extra charges.
- Items to Move: You must inform us about any large or specialty items (e.g., pianos, safes, or art) in advance so we can prepare the proper equipment and adjust the quote if necessary.
- Packing: We are not responsible for items that are not packed properly. We recommend using our packing services for fragile or valuable items.
Section 04
Insurance and Liability
- Basic Coverage: We provide basic liability coverage (released value protection) at no additional cost, covering $0.60 per pound per item. For higher-value items, we recommend purchasing full value protection.
- Full Value Protection: We offer full value protection for an additional fee, which covers the actual replacement cost of any damaged or lost items.
- Exclusions: We are not responsible for damage to items that are improperly packed, or for any damage to items that are not listed on the inventory sheet.
Section 05
Items We Cannot Move
- Hazardous materials (flammable liquids, explosives, etc.)
- Pets or live animals
- Plants
- Personal documents (passports, birth certificates)
- Jewelry, cash, and valuable items
Section 06
Delays and Changes to the Schedule
- Timeframe: The estimated delivery window may vary due to weather conditions, road conditions, or other unforeseen events. We will do our best to communicate any delays.
- Rescheduling: If you need to change your move date or time, please notify us at least 24 hours in advance to avoid a rescheduling fee.
- Late Fees: If you are not available for the scheduled move or are late to your new home, additional charges may apply.
Section 07
Claims and Damage
- Damage Claims: If items are damaged during the move, please file a claim within 2 days of delivery. We will review the claim and assess it according to our insurance policy.
- Handling Damages: We will do everything possible to ensure your items are safely moved, but we are not responsible for damage to improperly packed items or items that were not disclosed.
Section 08
Cancellation Policy
- Cancellation Notice: If you need to cancel your move, please notify us at least 24 hours before the scheduled move date. A cancellation fee may apply if you cancel with less than 24 hours notice.
Section 09
Customer Responsibilities
- Accurate Information: It is the customer's responsibility to provide accurate information about the move, including inventory, address, and any special items that require extra care.
- Access and Parking: The customer must ensure that the moving truck has proper access to both pick-up and drop-off locations and that there is parking available for the movers.
Section 10
Dispute Resolution
- In the event of any disputes, both parties agree to seek resolution through mediation or arbitration rather than legal action.
- Our movers work hard to provide professional service. Customers should treat our crew with the respect and dignity they deserve.